Something wrong?
Let’s talk about it.

1. The 7-day policy for new subscriptions

New subscriptions have a 7-day money-back policy subject to the conditions below. Your request must arrive within 7 days of the original purchase date. The window starts at purchase, not activation. Requests are reviewed by support and do not issue an automatic refund.

2. Refund eligibility

1. Contact technical support first so we can attempt to resolve the issue.
2. Submit the request within 7 days of the original purchase.
3. Renewals and upgrades are excluded from refunds.
4. One refund is allowed per customer.

3. Non-refundable situations

1. Insufficient internet speed or blocking by your internet service provider.
2. Inability to set up the service on your particular device.
3. Occasional buffering or short, minor channel interruptions.

4. Send your request

Open a support request through live chat or email contact@iptvservices.online. Include your order number and the reason. Your purchase email and, for technical issues, the device, player and error message help with the review.

Do not send full card details or bank login information.

5. Processing and payment

If approved, the refund is processed within 3–5 business days to the original payment method. Keep the message thread for follow-up questions.

6. Try before purchasing

Use the 24-hour trial to check your preferred channels, device and connection. Your player may have a separate fee. That expense is not included in the subscription price displayed here.